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Frequently Asked
QUESTIONS
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How do I know which type of mat I need for my job site?Just tell us about your equipment, terrain, and project scope—we’ll recommend the right mat for stability, safety, and budget. Whether you’re spanning wetlands, protecting utilities, or staging heavy lifts, we’ve got you covered. Start with a free estimate.
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Can you deliver to remote or hard-to-access job sites?Yes. We regularly deliver to rugged or remote locations and can coordinate freight to meet your site schedule. Let us know access points and any restrictions—we’ll plan accordingly and keep you informed every step of the way.
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What’s your lead time for large or urgent orders?We work fast. Depending on the product and volume, we can often ship within days. Need something on short notice? Reach out—we’ll do everything we can to make it happen. Contact Us Today
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Is Phoenix Mat a local or national company?We’re proudly based in the Midwest, but we serve clients across the U.S. Our roots are local, our reach is national, and our commitment is personal—no matter where your project is.
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What makes Phoenix Mat different from other mat providers?We combine generational experience with hands-on quality. We’re not just suppliers—we’re builders, too. Every product is crafted with pride, and every order is backed by personal service, real relationships, and old-school reliability.
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Do I need to know exactly what I need before reaching out?Not at all. If you’re not sure what type of mat or erosion control product is best, just tell us about your project. We’ll guide you through it—no jargon, no pressure, just solutions.
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What kinds of mats and erosion control products do you offer?We provide hardwood crane mats, laminated mats, and access mats built for stability and safety on tough terrain. We also offer silt socks and erosion control solutions to help you meet environmental regulations on job sites.
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Can I order custom sizes or large quantities?Absolutely. Whether you need a standard load or a specific length, we’ll work with you to meet your site requirements. Bulk orders and custom builds are part of what we do.
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Are your products reusable or single-use?Our hardwood mats are built to last and can be reused across multiple job sites. Silt socks and erosion products depend on site conditions but are designed for practical, eco-conscious use.
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Do your products meet industry regulations?Yes. Our mats and erosion control materials are made to meet common safety and environmental standards. If your project has specific specs, let us know—we’ll make sure everything lines up.
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Who do you typically work with?We serve contractors, construction crews, pipeline and utility companies, municipalities, and environmental service providers. If your project needs stable ground or erosion protection, we’ve got you covered.
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Do you work with government contracts or agencies?Yes. We understand the documentation and compliance requirements involved in state, local, and federal jobs. If you need support with specs or procurement paperwork, we can help streamline the process.
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Can smaller contractors or rural projects order from you?Yes. We’re a family-run business and we work with teams of all sizes. Whether you’re managing a major development or a small remote build, we’ll get you what you need.
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How do I place an order or get a quote?Click the “Get a Free Estimate” button or contact us directly via email or phone. Tell us a bit about your project, and we’ll follow up fast with pricing and options.
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Do you deliver?Yes. We coordinate delivery to your site and can help schedule freight to even the most remote locations. If access is tricky, just let us know in advance.
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How quickly can I get materials on site?Turnaround depends on product type and quantity, but we move quickly. We’ll give you a delivery estimate upfront and keep you informed throughout the process.
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Can you help with unloading or site placement?While we don't operate machinery on-site, we can coordinate delivery so that unloading is as smooth as possible. Let us know your needs when you request a quote.
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Where are your mats made?Right here in the Midwest. We take pride in sourcing and building locally with a hands-on team that knows quality matters.
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What materials do you use?Our crane mats are made from dense hardwoods built to handle the weight of heavy equipment and harsh site conditions. Everything is crafted with durability in mind.
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How long do your products last?With proper use and handling, our mats can last through multiple heavy-use projects. They're built to take a beating and keep performing.
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What’s the best way to contact you?You can email or call us directly—our contact info is at the bottom of every page. We’re quick to respond and happy to talk through your needs.
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Can I talk to someone before placing an order?Of course. We’re here to help you choose the right mats, plan logistics, and make sure your project starts strong. No pressure, just solid info.
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What happens after I request a quote?We’ll follow up to confirm a few details, give you pricing and delivery options, and stay in touch until everything’s on site and good to go.
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